How do I get my EIDNet email?

Once your email account has been created, you can log in to the Webmail console from anywhere with an internet connection or you can set up a POP  account on your PC with a program such as Outlook Express. Please note that only the Webmail console shows you absolutely all of your messages including your spam. This is because Outlook Express only downloads messages from your Inbox on the server to your home computer.

To get to your email using the Webmail Console:

1. Type or Copy into your Internet Explorer address bar : webmail.eidnet.org
OR
go to www.eidnet.org and click on the "Log In To Webmail" icon on the right hand side of the page( the envelope one).

2. When the log in page comes up type in your username ( your username is your email address without the @eidnet.org ) and password then click on "log in".

3. When the webmail console comes up, you will see the Folders list on the left hand side which includes your inbox, drafts, sent, and spam.

To Use Outlook Express Go HERE for tutorial.

General Info About the Spam Filter:

The Merak Mail Server has a built in Spam Filter.  The spam filter works by looking for certain spam phrases in the subject and content of the email (for example : "mortgage rate", "enhancement" etc.. ). The messages with these spam phrases are sent directly to your spam folder and are saved for 10 days, then deleted automatically (since it is assumed that at that point the message has not been missed by the recipient).  The spam filter works most of the time, but sometimes real messages are filtered because they have spam phrases in them  and some spam messages sneak by the filter by not using the spam phrases. To deal with situations such as these, the mail server  allows us to “black list” and “white list” senders. Black listing designates the email address as a spammer and sends any mail from that address directly to your spam folder. White listing says that the sender is valid and allows the mail from that email address into your inbox.

If you are looking for a message that someone sent and you are sure that it was sent properly, it may have been filtered out as spam. Here are the steps you should take to check and "whitelist" that sender:

1. Log into your webmail ( see above).  If there is a number beside the spam folder Click on the spam folder. The messages that are designated as spam will show in the right hand upper panel.

2. If you find the message that should not be spam you should click on the Subject Line of the message.

3. Click on the button with the Green Check Mark at the right end of the button bar that lies between your messages and the preview pane.

4. Click the "OK" button to confirm White Listing.  This moves the message to the inbox and allows all email from that person to now go into your inbox when received.

You can move any email from spam folder to inbox without White Listing by:

1. Selecting "move" from the first drop down selection box and Inbox from the second drop down selection box.

2. Click the Checkbox at the start of the message you want to move.

3. Click OK button.

If you are getting messages that you think are spam you can block the sender from sending you any more messages by blacklisting them:

1. Log into your webmail ( see above).  

2. Click on the Subject Line of the message that is spam.

3. Click on the Red Arrow at the right end of the button bar that lies between your messages and the preview pane.

4. Click the "OK" button to Confirm Black Listing.

5. Click the "Delete Selected" Button on the right hand side.

If you are getting messages about a subject for which you have no interest in, you can filter out all messages with that subject without blacklisting the sender.

1. Log into your webmail ( see above).

2. Click on the settings menu option at the top right of the screen.

3. Click on the Server Rules option on the left hand side of the screen.

4. Your Basic View is now open. In the Item drop down box select "Subject Contains" and then in the String text box type in the word that you want to filter all emails about. Example : "viagra" . Then in the Action drop down box select : "Mark as spam" or "reject". Note : If you choose "reject" all emails containing that word will be rejected before they go into your mailbox. If you choose "mark as spam" all emails containing that word in the subject will go directly to your spam box.