Is this the same as Satellite Downloads?
No. This is a Two-way high-speed link. Your signal originates at a high speed fibre link in Calgary and is then transmitted by radio waves thru a series of towers to your local tower. It is then picked up by the antenna at your house and is then fed through a cable into a special modem inside your house. Your computer is then plugged into this modem. Your signal out to the internet follows the same path back at the same speed.

If it's wireless, can I drive around the county while using a laptop computer?
No. This is a Point-To-Point service. Your account ends at your house and can't be used in any other area.

Does it use my phone lines?
No. Your phone line is free to use at all times.

How does Wireless compare to my Dial-up account?
High-speed wireless is a 24 hour a day service that is active whenever your computer is turned on. You no longer need to log into or out of your account and your charges are not dependent on your actual time on line. The speeds will be 10 to 12 times faster than your current dial-up connection. The trouble some people have with large e-mails plugging there mail box and timing out will no longer be a problem with High-speed Wireless. You will be able to send and receive pictures with your relatives in the city without a worry.

Why is there an initial cost of $400.00 ?
The total cost of the equipment and installation for a residential service is approximately $1100.00 . This includes the antenna that will attach to your house, the subscriber radio (high-speed modem) that will sit in your house, the cabling between the two and the cost of the installation. The EID is subsidizing this cost so that the end user only has to pay $400 of it. Please note that this is a standard install cost. In some cases we will not be able to reach a house with just the standard equipment. Any additional equipment needed, such as higher masts for the antenna, may have an extra cost. A site survey is done on all installations before any work is started to ascertain what will be necessary at each location.

Can I do the install myself?
Unfortunately no. Because of the type of radio equipment being used, trained installers do need to be used.

Do I need any special kind of computer equipment?
You will need at least a Pentium 133 computer running Windows 98/NT/2000/ME/XP, 32 Mb of Ram, 50 MB of available hard drive space, a CD Rom Drive and a 10/100 Network card installed. It should be remembered that these are the minimum requirements and as such will not provide your best internet experience. The EIDNet also strongly recommends the use of an up-to-date virus scanner as well as the use of a hardware or software firewall. If you want to have more than one computer connected in your house you will also need a router. Your local computer store can help with recommendations for any upgrades that you may need. You can also have your machine checked-out during the site survey.

Can anyone outside my house monitor my activity if it is transmitted wirelessly?
Because of the built in cryptology and spread spectrum format of wireless internet transmission, it is actually more secure than using your phone lines.

Where do I find the Terms and Conditions of Service?
http://wireless.eidnet.org/TermsofUse.htm